Terms of Service

ℹ️ This document is available in English and Ukrainian. The English version is the official and legally binding version.

Цей документ доступний англійською та українською мовою. Англійська версія є офіційною та юридично обов'язковою.

These Terms of Service (“Terms”) describe rules for using sirenko.studio, contacting us via the form, and communication before a contract is formed.

Services are provided by IE Vasyl Sirenko (Individual Entrepreneur) (the “Contractor”). Sirenko studio is the Contractor’s commercial web studio name. “We” or “our team” is a convenient form of address; the Contractor organises services, and individual tasks may be performed by freelancers or subcontractors under a subcontract, without employment or hired staff. The contracting party is the Contractor.

Paid work, pricing, delivery, warranty, and project IP are governed by the Public Offer (https://sirenko.studio/en/documents/public-offer/) and the specific Order (proposal, invoice, email agreement). If these Terms conflict with the Offer regarding a paid project, the Offer or an individual written contract prevails.

1. General provisions and priority of documents

1.1. These Terms apply to site visitors, persons submitting enquiries, and Clients before and during cooperation.

1.2. Priority (highest to lowest):

— individual written contract for a specific project;

— Public Offer and agreed Order (proposal, invoice, specification in email);

— these Terms;

— Privacy Policy for personal data on the site (https://sirenko.studio/en/documents/privacy-policy/).

1.3. Separate pages: payment methods (https://sirenko.studio/en/documents/payment/), refunds (https://sirenko.studio/en/documents/refund-policy/) — for reference; for paid projects, the Offer prevails if there is a conflict.

1.4. If Ukrainian and English versions differ, the English version of these Terms prevails for international clients, unless a signed individual contract states otherwise.

2. Definitions

“Site” — sirenko.studio and its language versions.

“Visitor” — a person browsing the Site without contacting the Contractor.

“Client” — a person who entered into a contract with the Contractor as set out in the Offer (Section 3).

“Enquiry” — contact via form, email, or other channel describing a task without an agreed Order. An Enquiry alone does not oblige payment.

“Order” — scope, price, timeline, and other terms of a project or phase agreed in writing.

“Client Materials” — texts, images, logos, files, credentials, and other materials the Client provides for the project.

3. Scope of these Terms

3.1. These Terms cover: browsing public pages; submitting an Enquiry; communication before Offer acceptance; general conduct on the Site.

3.2. These Terms do not replace a contract for paid work. Contract formation, acceptance, payment, delivery, and acceptance of work — only under the Public Offer and Order.

3.3. Browsing alone does not oblige payment. Using the form means you have read the Privacy Policy and these Terms as they apply to your enquiry.

4. Enquiries, orders, and declining a project

4.1. Before paid work starts, the parties clarify context, scope, indicative price, and timeline. Public prices on the Site are indicative until an Order is fixed (Offer, Section 5.5).

4.2. The Contractor may decline an Enquiry or project before Order acceptance, including due to capacity, unclear scope, legal or ethical risk, obviously unlawful purpose, or inability to meet desired deadlines.

4.3. An Order is agreed when the Client confirms a proposal or pays an invoice under the Offer (Section 3), not merely by submitting the Site form.

5. Minor edits and change of scope

5.1. “Minor edits” — limited adjustments within the agreed Order after delivery or at the final stage, when the Client changes their own decision on content they supplied: replace text with an updated version from the Client, replace an image with another provided by the Client, fix typos in Client-supplied text, etc. Minor edits are not new design, new pages, new features, or rework of an already accepted block.

5.2. Minor edits do not include fixing defects in the Contractor’s work within the agreed scope — that is warranty under the Offer (Section 13). Issues caused by Client changes, third-party services, or plugins after delivery are not warranty cases (Offer, Section 13.3).

5.3. The number of minor edit rounds and timing are set in the Order or agreed in writing after delivery within reasonable limits. Repeated material changes or requests to redo design or features are change of scope (Section 5.4), not minor edits.

5.4. “Change of scope” and additional work — any new or changed request outside the agreed Order: extra pages, features, integrations, layout changes after approval, new blocks, etc. These require separate agreement and payment under the Offer (Section 5). The Contractor is not obliged to perform such work without Order confirmation and payment.

5.5. After work is accepted (Offer, Section 9), requests for new functionality or different design are always treated as change of scope unless it is warranty remediation of a defect.

6. Acceptable use of the Site

6.1. Use the Site lawfully and in good faith. Prohibited: unauthorised access; security testing without prior written consent; automated load on the Site; circumventing technical limits; sending malware, spam, threats, or materials that infringe third-party rights via the form.

6.2. Do not request development obviously intended for unlawful activity, fraud, unauthorised access to others’ systems, or other legal violations.

6.3. The Contractor may ignore form abuse or stop communication if enquiries breach these rules.

7. Client materials and content

7.1. The Client warrants rights to Client Materials and that their use in the project does not violate law or third-party rights.

7.2. The Client grants the Contractor permission to use Client Materials only as needed to assess an Enquiry, perform the Order, test, and support the project.

7.3. Do not send full card numbers, CVV/CVC, or banking passwords via the form or insecure channels. Prefer separate accounts or temporary access for hosting or admin credentials.

7.4. If Materials contain third parties’ personal data, the Client is responsible for lawful transfer and instructions to the Contractor.

8. Intellectual property

8.1. Site design, studio page texts, Sirenko studio branding, and Site code (except your paid project deliverables) belong to the Contractor or respective owners. Do not copy them for commercial use without consent.

8.2. Rights in a paid project, licences to the Contractor’s ready-made products, portfolio use, and third-party components — under the Public Offer (Sections 11–12). These Terms do not alter contract transfer of rights.

9. Confidentiality and personal data

9.1. Non-public project information (credentials, business data, unpublished materials) is treated as confidential within reasonable limits unless otherwise agreed in writing (e.g. NDA). Details — Offer, Section 16.

9.2. Personal data on the Site and in enquiries — Privacy Policy. Client data under contract — Offer, Section 17.

10. Third-party services and site availability

10.1. The Site and projects may use hosting, CDN, WordPress, plugins, analytics, forms, and other third-party services subject to their own terms and changes outside the Contractor’s control.

10.2. Open-source components remain under their licences. Paid licences, domains, hosting, SaaS subscriptions are not included in work fees unless the Order explicitly says otherwise.

10.3. The Contractor aims to keep the Site running but does not guarantee 100% uptime (maintenance, hosting failures, force majeure). The Client keeps their own backups of supplied and received files where business-critical.

11. Liability

11.1. For Site use and Enquiries without a contract, the Contractor’s liability is limited as permitted by law and excludes indirect loss or lost profit from browsing alone.

11.2. For paid projects, liability caps and exclusions — Public Offer (Section 15). The Contractor is not liable for hosting, registrar, or payment processor failures or post-delivery changes by the Client or third parties, within Offer limits.

11.3. The Client is responsible for lawfulness of content and business model implemented through the deliverable unless legal/compliance support was explicitly agreed in writing.

12. Governing law and disputes

12.1. These Terms are governed by the laws of Georgia unless mandatory rules require otherwise.

12.2. For EU clients, mandatory consumer protection rules of the country of residence apply where they cannot be limited by contract.

12.3. Disputes are first addressed by negotiation ([email protected]). If unresolved within 30 calendar days — competent courts in Tbilisi, Georgia, unless mandatory consumer rules require otherwise. Paid project disputes may also be governed by the Offer (Section 19).

13. Changes to these Terms

13.1. The Contractor may update these Terms. The “Last updated” date shows the current version.

13.2. Updates apply to Enquiries and projects accepted after the update date. Existing contracts are governed by the Offer and Order at acceptance unless otherwise agreed in writing.

14. Contact

Questions about these Terms: [email protected]

Billing and refunds: [email protected]